bd989 Terms and Conditions

1 General Provisions

These Terms and Conditions ("Terms") govern the use of the bd989 platform and all its services. By visiting the bd989 website, opening an account, or playing any game, you agree to accept all the terms described below.

These Terms form a legally binding agreement between the user ("you" or "member") and bd989 ("platform", "we" or "us").

1.1 Applicability of the Terms

These Terms apply to all services of bd989, including sports betting, live casino, slot games, card games, and any other gaming category. If you disagree with any part of these Terms, you must immediately stop using the platform.

1.2 Language and Interpretation

These Terms are written in Bengali. In the event of any dispute, the Bengali version shall be considered final. Any ambiguity will be resolved at the reasonable discretion of bd989.

2 Account Registration

Creating a personal account is mandatory to use services on bd989. You must provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each person may create only one account. If multiple accounts are found, all of them will be cancelled.
• The name, date of birth, and contact information provided during registration must be accurate and truthful.
• If an account is opened with false information, it will be closed at any time and funds held may be forfeited.
• The identity document and payment method used for account registration must be in the same person's name.

2.2 Responsibility to Update Information

If any personal information changes (such as phone number or email address), you must notify the support team immediately. The user is solely responsible for any issues arising from outdated information.

3 Age Verification and Identity

bd989 is an adults-only platform. The minimum age to open an account and use any service on this platform is 21 years.

3.1 Age Verification Process

bd989 may request the following documents at any time to verify your age and identity:

• National Identity Card (NID)
• Passport (with validity)
• Driving License
• Birth Registration Certificate (as an additional document)

If the requested documents are not submitted within 7 working days, the account may be temporarily suspended. The suspension will be lifted upon submission of the correct documents.

3.2 Policy Regarding Minors

If anyone under 21 years of age opens an account, their account and all transactions will be cancelled. All funds and bonuses held will be forfeited. This platform is for those aged 21 or above only.

4 Account Security

It is your responsibility to ensure the security of your account. Use a strong password and never share your login details with any third party.

4.1 Password Protection

• Your password should contain a combination of uppercase letters, lowercase letters, numbers, and special characters.
• Do not use the same password on other websites.
• Change your password regularly and do not write it down anywhere.

4.2 Unauthorized Access

If you notice any unauthorized access or suspicious activity on your account, contact our 24/7 live chat immediately. The user is solely responsible for any transactions carried out as a result of someone else accessing the account, unless bd989 has already been notified.

5 Deposits and Withdrawals

bd989 ensures safe and fast transactions through Bangladesh's popular mobile banking methods.

5.1 Accepted Payment Methods

bd989 accepts deposits and withdrawals through the following methods: bKash, Nagad, Rocket and Upay.

5.2 Minimum Deposit and Withdrawal

• Minimum Deposit: ৳500 (for each method)
• Minimum Withdrawal: ৳1,000

5.3 Withdrawal Processing Time

Approved withdrawals are generally completed within 30 minutes to 3 hours. If identity verification or additional checks are required, it may take a little longer.

5.4 Transaction Terms

• The payment method used for deposits and withdrawals must be registered in the account holder's own name.
• Deposits or withdrawals through a third party are strictly prohibited. If such a transaction is found, the account will be cancelled.
• The wagering requirements of any active bonus must be met before making a withdrawal.
• Bonus funds cannot be withdrawn — only winnings earned from the bonus are withdrawable.

6 Bonuses and Promotional Offers

bd989 provides bonuses for both new and existing members. Each bonus offer has specific terms that must be followed.

6.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 10 times (10x).

• That is, withdrawal is permitted after placing bets totalling 10 times the combined amount of the bonus and deposit.
• This bonus is payable only once at the time of the first deposit.
• If a withdrawal request is made while this bonus is active, the bonus will be cancelled.

6.2 VIP Cashback Bonus

Weekly cashback is provided according to membership level:

• Bronze: up to 0.3% cashback per week
• Silver: up to 0.5% cashback per week
• Gold: up to 0.8% cashback per week

You can advance to higher VIP levels through regular gaming activity and membership level upgrades.

6.3 Bonus Abuse Prohibited

Using any strategic betting patterns to gain bonus benefits (such as opposing bets or risk-free betting strategies) is prohibited. If such activity is detected, the bonus and related winnings will be cancelled.

6.4 Validity of Promotional Offers

Each promotional offer has a specific validity period which will be stated in the offer description. Unused bonuses will be automatically cancelled after the expiry date.

7 Betting and Gaming Rules

All gaming activities on bd989 are conducted on the basis of fair and transparent policies. Each game has its own rules which can be found on the game page.

7.1 Betting Limits

Minimum and maximum betting limits are set for each game and category. These limits may change at any time. Users may apply for higher betting limits based on their VIP level and account history.

7.2 Policy on Technical Errors

Game results or payments arising from any technical error or system failure are not valid. In such cases, bd989 reserves the right to make the applicable decision.

7.3 Live Game Rules

In live dealer games (such as games operated by Evolution Gaming, Ezugi), the dealer's decision is final. No compensation will be provided for rounds missed due to network disconnection.

8 Prohibited Activities

Any of the following activities are strictly prohibited on bd989. Violating these prohibitions will result in the account being immediately closed and legal action may be taken.

• Using the platform for money laundering or cleaning funds from illegal sources.
• Creating or managing multiple accounts.
• Registering with false or fake information to obtain bonus benefits.
• Selling, renting, or transferring an account to another person.
• Playing games through automated bots, scripts, or artificial intelligence.
• Any attempt to interfere with game software or to cheat.
• Applying coordinated betting strategies in collaboration with other users (Collusion).
• Any attempt at hacking or breaching the security of the platform.

9 Account Suspension and Closure

bd989 reserves the right to suspend or close any account without notice in the following circumstances.

9.1 Reasons for Account Closure

• Violation of any clause of the Terms.
• Use of false identity or forged documents.
• Suspicious activity related to money laundering.
• Bonus abuse or fraudulent betting strategies.
• Violation of applicable law.

9.2 Voluntary Account Closure

You may request to close your account at any time through our support team. Complete all pending withdrawals before closing the account. If you wish to close your account for responsible gaming reasons, the support team will provide you with full assistance.

10 Privacy and Data Protection

bd989 gives the highest importance to the privacy of your personal information. Our complete data protection policy can be found on the Privacy Policy page.

10.1 Data Collection and Use

Information collected during registration and transactions is used solely for service delivery, identity verification, and fulfilling legal obligations. Personal information is not sold or transferred to third parties without your consent.

10.2 SSL Encryption

bd989 uses SSL (Secure Sockets Layer) encryption technology for all data storage and transmission, keeping your personal and financial information secure.

10.3 Cookies Policy

Our website uses cookies to improve services and personalize user experience. By using the platform, you consent to the use of cookies.

11 Limitation of Liability

bd989 bears no liability in the following circumstances:

• Losses caused by the user's internet disconnection or device issues.
• Unexpected technical failures or server issues from third-party game providers.
• Financial losses caused by user negligence or incorrect information.
• Service disruptions due to natural disasters or force majeure events (Force Majeure).
• Losses resulting from unauthorized third-party access to an account.

bd989 always strives to maintain service quality and commits to providing prompt solutions to any issues. However, in adverse circumstances, the amount of compensation will be limited to the value of the relevant transaction.

12 Responsible Gaming

bd989 places the highest importance on responsible gaming. Gambling is a form of entertainment — it should not be used as a means to solve financial problems.

12.1 Self-Control Tools

Members can access the following features through our support:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Betting Limit: Set a maximum betting amount within a specified time period.
• Self-Exclusion: Keep your account closed for a set period (from 1 week to permanently).
• Cooling-Off Period: Take a temporary break from gaming.

12.2 Sources of Help

If you experience gaming addiction or related problems, please contact our 24/7 support. For more information, visit our Responsible Gaming page. We are always ready to help.

13 Dispute Resolution

For any dispute or complaint, first contact our 24/7 live chat support or email us at ([email protected]).

13.1 Complaint Filing Process

• Describe the complaint clearly — including the date, time, amount, and full details.
• Attach relevant screenshots or evidence.
• Our team will generally respond within 48 hours.

13.2 Finality of Decisions

Final decisions made by bd989's senior management are binding. In disputes regarding technical game outcomes, the game provider's server logs and verification by our technical team will be considered final evidence.

14 Changes and Amendments

bd989 reserves the right to change or update these terms and conditions at any time.

14.1 Notice of Changes

For significant changes, members will be notified via their registered email. Updated terms will take effect from the date of publication.

14.2 Continued Use Means Consent

If you continue to use the platform after changes have been made, you will be considered to have accepted the new terms. If you object to the new terms, you must close your account.

14.3 Severability of Terms

If any clause of these terms and conditions becomes invalid, the remaining clauses will remain fully effective. Waiving one clause does not constitute a waiver of any other clause.

For any questions or comments regarding these terms and conditions, please contact our support team at: [email protected] or via 24/7 live chat.